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Your booking conditions with Holiday Mood Ltd.

When you book travel arrangements with us you enter into a contact with our company. Please read these Terms and Conditions before using Holiday Mood Ltd for making any booking. When you make a purchase on the Website or over the Telephone or in person at our office(s), you agree to accept our Terms and Conditions. Holiday Mood Ltd and its trading names, a company registered in England and Wales under number 4262234, whose registered office is 66 Park Way Ruislip Middlesex, HA4 8NR England.

Holiday Mood Ltd strongly recommends that you take out travel insurance for any flights, holidays or Dynamic package holidays especially as there may be circumstances where neither Holiday Mood Ltd nor the travel supplier can accept liability. You are strongly advised to have adequate travel insurance to your medical or for any unforeseen circumstances. Refunds will not be paid in the event of cancellations or changes made by us caused by circumstances amounting to Force Majeure including amongst others: war, threat of war, riots, civil strike, ash cloud, terrorism, industrial disputes and strikes, natural and other disasters, fire, technical problems with transport, adverse weather conditions, closure or congestion of airports and other events beyond our control.


Contents of these Terms and Conditions:
  • Your Contract
  • Delivery of Your Booking
  • Cancellations or Modifications by you to your Booking
  • Terms and Conditions relating exclusively to Flight + Hotel + Dynamic Packages
  • Flight Programme Changes
  • Payment
  • Passport, Visas and Health Requirements
  • Other Generally Applicable Terms
  • 1. YOUR CONTRACT

    A 'booking' means any order for products or services you make on our Website or over the Telephone or in person at our office(s) which is accepted by us. Acceptance will be made by Holiday Mood Ltd (and a contract concluded) when we have received full payment from you and sent a confirmation email (from either Holiday Mood Ltd. or the relevant Travel Supplier). When you book travel arrangements with us you enter into a contract with us you have accepted our terms and conditions must complete and sign the itinerary/invoice and make appropriate payment verifying details of your booking.

    Travel Suppliers

    Except for the sale of Flight + Hotel + Dynamic package holidays, Holiday Mood Ltd acts as disclosed Agent for third party suppliers and for the purposes of these terms and conditions tour operators, dynamic package holiday supplier, hotels, hotel chains and hotel aggregators, insurance and car suppliers, plus all airlines, shall be included in the term 'Travel Supplier'. When you make a booking via the Website or over the Telephone or in person at our office(s), and your preferred travel product or service is available, the contract will be between the Travel Supplier and you. Holiday Mood Ltd. is not a party to the contractual relationship. Any queries or concerns relating to the product should be addressed to the Travel Supplier.

    Holiday Mood Ltd. does not assume any responsibility for the travel products and services provided by the Travel Supplier and makes no representations or warranties (express or implied) about the suitability or quality of travel products and services featured on the Website.

    Travel Supplier Conditions

    The following applies to all products or services booked via our Website or over the Telephone or in person at our office(s):

    The Travel Supplier's terms and conditions (including airlines' fare rules) will apply in addition to those set out here. The Travel Supplier's terms and conditions may include provisions relating to payment procedures, default, liability, cancellations, changes of bookings and refunds (if available) and any other restrictions.

    You are responsible for complying with our terms & conditions in relation to check-in times, reconfirmation of flights, or other matters.

    In case of Booking confirmed by Technical Error

    Unfortunately, due to a technical error your booking(s) has not been processed.

    This occurs when a longer than usual period is taken to end a booking. The airline booking system we use is used worldwide 24/7 with live availability. It is possible the seats / holiday you were trying to book which might be showing available at the time, has been booked by some other user by the time the booking was submitted. If we find out that is the case, our team will contact you within 24 hours. Our back office hours of operation are Monday - Friday 1000 - 1800 and Saturday - Sunday 1000 - 1700. If by any chance the payment is processed by the online 3D secure system it will be refunded in full or our team will help you in finding out the best possible fare on similar dates if required.

    In case of Failed Payment

    Unfortunately some of the payment data you have supplied does not match with that held by your card issuer. Please do not attempt to make another booking or you may incur additional costs. A member of our sales team will contact you during office hours. Our hours of operation are Monday - Friday 1000 ? 1800 hrs and Saturday - Sunday 1000 - 1700.

    Flights

    Please note that in relation to air fares there are additional terms specific to that fare. For example, tickets are normally non-changeable and non-refundable. You can view the fare rules when you view the Terms and Conditions during the booking process. In addition, the majority of airlines reserve the right to make schedule changes and cancel confirmed bookings. While Holiday Mood Ltd, as Agent, is not responsible for such schedule changes or cancellations, we will provide you with any reasonable assistance you require via our customer services.

    All prices, dates, times, routes and choice of airline are subject to alteration or cancellation should Holiday Mood Ltd find it necessary to effect any such alteration and changes. They will use their best endeavour to provide passengers with suitable alternatives. All arrangements for transportation are made by Holiday Mood Ltd. by upon the express understanding that it acts as booking agent only. Any claim for damage, injury, death, loss or delay in connections or inconvenience caused or suffered by any passenger or his property howsoever arising shall be made direct against the carrier or other responsible person, firm or company concerned. The liability of Holiday Mood Ltd shall cease in any event if Holiday Mood Ltd has exercised due diligence in acting as booking agent. Holiday Mood Ltd. will not be bound by any statement or representation unless it be in writing and signed by a duly authorised official of their office staff, and save as aforesaid, no representative employee or agent of Holiday Mood Ltd. is authorised to commit them to any liability or make any representation on their behalf whatsoever. Refunds will not be paid in the event of cancellations or changes made by us caused by circumstances amounting to Force Majeure including amongst others: war, threat of war, riots, civil strike, ash cloud, terrorism, industrial disputes and strikes, natural and other disasters, fire, technical problems with transport, adverse weather conditions, closure or congestion of airports and other events beyond our control.

    Airlines may charge for additional services such as checked baggage, airport check-in, preferred seating, in-flight entertainment (if available), food, drink and snacks etc. Any charges for these additional services are not included in the price of your flight ticket and must be paid to the airline directly. Holiday Mood Ltd is not responsible for any additional costs incurred and advises you to contact the relevant airline to add any additional services and verify charges.

    The recommended minimum check-in time for international flights is 120 minutes prior to departure and for domestic flights, 90 minutes before departure. You are requiring reconfirming your flight booking at least 72 hours before travel. Failure to reconfirm your flight booking directly with the airline may result in cancellation.

    We strongly recommend that you contact your airline on the day of travel to ensure that your flight is operating as per schedule.

    Flights must be used in the order set out in your itinerary - (eg) a failure to use the outbound flight or first stage of a journey could invalidate the rest of the ticket.

    Holiday Mood Ltd is not responsible for the costs of any transfers between airports or terminals that you may incur.

    Flights priced at special fares or best prices may not take the most direct route. Some itineraries require a change of aircraft en-route. A flight that is described as direct is one where there is no need to change aircraft during the journey. However, stops may be made en-route for re-fuelling or to let passengers on and/or off. Details of any stops will be given during your booking process and are clearly identified both on the Website and on your itinerary which will be sent to you when you confirm your booking.

    The times given are given on the 24 hour clock system, approximate and based on outbound flights. They may vary depending on flight schedules, type of aircraft, weather conditions etc., and are indications of the hours spent actually flying (excluding time on the ground during stops en-route or when changing aircraft) and are therefore given for guidance only and are subject to alteration and confirmation.

    Regulations vary with each airline, but some will refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. If in doubt, please check with the airline concerned and consult your doctor. Infants must be 6 weeks old or more to travel by air and must either sit on an adult's lap or occupy an infant seat. Please contact the airline you are travelling with for details of appropriate seats. Generally children aged 2 years or more must occupy a seat.

    In the event that you make any alteration to your flight booking (including, but not limited to, cancellations, refunds and amendments), Holiday Mood Ltd reserves the right to charge you an administration fee of £175 per person to cover the administration costs incurred by Holiday Mood Ltd These charges do not include any charges imposed directly by the Airline Travel Supplier or any difference in the fare as advised by the airline at the time of making the change. Credit card fees and booking fees are non-refundable in the event of cancellation (either by you or the airline/Travel Supplier). Please note that airlines do not allow name changes on the bookings.

    Images - Whilst we endeavour to ensure that property images and descriptions of amenities and facilities displayed on Holiday Mood Ltd websites are an accurate and up to date representation of the properties, we cannot guarantee this always to be the case as we obtain this information from our Travel Suppliers. The images and information are provided to give a general 'feel' for the hotel.

    Images of room types do not necessarily represent the bed configuration of the room being purchased. For example, a triple room in North America may consist of one double bed and one single bed or a double room in Austria may consist of two single beds. Also, there may be an additional charge for extra beds or cots. Please contact the hotel directly to confirm the exact bed configuration before purchase if required.

    Breakfast is not included unless otherwise stated. Some hotels may charge additional local taxes.
    In the event of availability or quality issues with your hotel, we will use our best endeavours to relocate you to the same or superior category of accommodation. If you do not accept the alternative accommodation, you may cancel the booking and we will refund less any fees. Should you wish to re-book a different property at a higher price, you will be liable for the additional cost.

    In the event that you make any alteration to your hotel booking (including, but not limited to, cancellations, refunds and amendments) Holiday Mood Ltd reserves the right to charge you an administration fee of £175 per booking to cover the administration costs incurred by Holiday Mood Ltd. These charges do not include any charges imposed directly by the Travel Supplier or hotel. Credit card fees and booking fees are non-refundable in the event of cancellation.

    General

    As part of the booking process for flight tickets or hotels you are given the option to enter the details of any relevant frequent flyer programme of which you are a member. Please note that any such frequent flyer programme is subject to the terms and conditions of the airline through which it is offered. Those terms and conditions may not give rewards on all types of fare and class of service. Please contact the airline or hotel in charge of your frequent flyer or hotel loyalty programme if you are unsure of its terms and conditions. Please note that our Travel Suppliers have their own rules and regulations with regard to loyalty cards. If you have any questions, please contact them directly.

    In relation to the 'special requests' options relating to any product (e.g. meals, disabled facilities, child seats etc.), Holiday Mood Ltd does not guarantee any such requests but will pass these requests on to the Travel Supplier / Hotel. It is your responsibility to confirm with the Travel Supplier or hotel whether such special requests can be fulfilled.

    2. DELIVERY OF YOUR BOOKING

    3. CANCELLATIONS OR MODIFICATIONS BY YOU TO YOUR BOOKING

    4. TERMS AND CONDITIONS RELATING EXCLUSIVELY TO FLIGHT + HOTEL + DYNAMIC PACKAGES

    5. FLIGHT PRAGRAMME CHANGES

    6. PAYMENT

    7. PASSPORTS, VISAS AND HEALTH REQUIREMENTS

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