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Passport And Visas |
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Your contract will be with Holiday Mood Limited or any of its
travel subsidiaries. For your financial security Holiday Mood
Limited holds an Air Travel Organisers License (ATOL protected
5934) and are members of IATA. When booking travel arrangements
our contract with you begins when we tell you your booking is
confirmed either by telephone, fax or email. Once the contract
is made we are responsible for providing the travel arrangements
you have booked and you are responsible to us to pay for them.
In parties of two or more people the person who makes the
booking, by signing the booking form or otherwise contracting as
telephone order with us, accepts responsibility for making
payments to us for all members of the party. |
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Security
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Full payment for all products including promotional and offer
fares based on foreign currency are required at the time of
booking regardless of the product arrangements being confirmed.
In the event that the Company is unable to obtain confirmation
and cannot offer an alternative, a refund will be issued. The
Company will not accept responsibility for cash sent through the
post. The company reserves the right to pass on any charges
relating to returned cheques and credit card charge backs. Taxes
and fuel surcharges do fluctuate in line with exchange rates and
will be recalculated on the day final balance payments are
collected. You will be advised if additional monies are due.
Payment can be made by all major Credit Cards. The Company
reserves the right to charge you in addition for any handling
fees incurred by us in relation to bookings made by credit or
charge card. You will be notified of the relevant charges prior
to issue of a confirmation invoice. If your travel documents are
being paid for with a third party credit/debit card we will
require written authorisation to be provided by the cardholder.
We would also like to draw your attention to the purchase of
products by credit or debit cards where payment does not take
place in person. In accordance with mail order regulations, all
documents will be posted to the billing address of the
credit/debit cardholder and not the address of the passenger
(unless they are one and the same). We will endeavour to send
out travel documents 14 days prior to departure by first class
post at client’s own risk. Special, Recorded or Registered post
can be arranged at an additional charge. The Company will not
accept responsibility for documents mislaid or lost by the Royal
Mail. |
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Health
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Air Reservations
Many scheduled and most discounted airfares, carry
amendment and cancellation fees sometimes up to 100%. It
is important that all customers’ check the fare rules
prior to confirming their reservations detailed under
the fare quote. Click through for further details on
full fare notes. Amendments and cancellations cannot be
processed until the original tickets have been returned.
Refunds are processed as quickly as possible. Generally
totally unused tickets can be processed by Holiday Mood
within 5 working days, but may then take between 12-14
weeks to appear on your credit card statement. In the
meantime, many card issuers will allow the item to be
placed in dispute to avoid interest charges. Holiday
Mood accepts no liability for interest charges incurred
for outstanding refunds. For scheduled air fares, an
administration fee of £100 per ticket will be applied to
all amendments and cancellations in addition to the
airline's standard fees. Partially unused tickets may
have to be returned to the issuing airline to calculate
the refund due (if any) which normally takes 6-12 weeks
to process. In some isolated cases this can take up
to 12 months. Tickets issued for discounted air fares
are subject to an administration fee of £150 in addition
to the charges applied by the airline.
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Hotel Reservations
All hotel reservations made through Holiday Mood are
guaranteed for late arrival. This means that if you fail
to cancel an unwanted hotel room you will still be
charged as the hotel will hold your room right through
in case you are delayed. Hotels have varying
cancellation policies which range from prior to 6pm on
the day to 72 hours prior to arrival in order to avoid
paying for the first night's reservation. Please ensure
that unwanted rooms are cancelled as early as possible
to try and avoid charges.
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Insurance
Insurance is 100% non-refundable.
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Tickets
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Although the Company makes every effort to ensure that published
descriptions are correct, it does not own or operate airlines
and other suppliers and cannot control or prevent changes. The
Company therefore reserves the right to change the description
of any flight and/or ground service before you book, in which
case you will be told before a confirmation invoice is issued.
Although under no obligation to do so, the Company will
endeavour to notify all changes before departure if it is
practicable to do so. No compensation is payable by the Company
in such cases. Should a schedule change occur to your itinerary
after full balance/ticket issue, on either the outbound or
return flights the relevant suppliers decision will be final and
Holiday Mood amendment charges may apply. |
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Packing
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Pack the night before you travel, to save rushing and
being late for your flight. Check the weather forecast
at your destination before travel to avoid taking
unnecessary luggage
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Roll clothes instead of folding them, it creates less
creases. Honest!
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Pack travel sizes of all of the lotions and potions you
require to save space.
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Baggage
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Check with the
airline you are
traveling with
on the
stipulated
baggage
allowances.
Ensure that your
hand baggage
allowance does
not exceed the
level enforced
by the airline
you are
traveling with.
This ensures
unnecessary
embarrassment at
the check-in
desk, having to
move luggage
from your hand
baggage to your
suitcase. |
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Getting To And From
The Airport |
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Check timetables
for public
transport in
advance to
ensure you
arrive at the
airport in
plenty of time
If taking your
car pre-book
parking wherever
possible or get
someone to give
you a lift in
order to save
time
Wherever
possible use
only metered
taxis around the
airport |
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Money
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Make sure you
have enough
foreign currency
for your
immediate
arrival into a
foreign country,
particularly if
your flight
arrives at an
odd hour.
Always make a
list of the
Credit / Debit
Card numbers and
travelers
cheques you are
carrying along
with the
suppliers
contact numbers
in case they get
lost. |
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Special Requests
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Give airlines
plenty of notice
for special meal
requirements or
seating
requests. |
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General
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Try to leave plenty of time for checking in at the
airport.
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Always reconfirm your flights before setting out for the
airport (do this about 24 hours before time of travel)
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Check Duty Free allowances carefully particularly on EU
destinations.
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Try to book your flights outside of peak hours, in order
to avoid busy commuter routes and congestion at the
airport.
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Do not drink too much before boarding the aircraft, as
alcohol and cabin pressure cause enhanced dehydration.
You are also unable to use the toilets until the
aircraft is airborne and at a safe altitude for the seat
belt sign to be taken off.
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Check with the airline you are traveling with, as to the
availability of telephone and lap top power points on
board.
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Leave contact details for yourself either with someone
at home or somebody in the office in case they need to
reach you in an emergency.
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A phrase book is always handy - remember, not everyone
speaks English.
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Jetlag
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Try to drink
plenty of water
whilst on the
aircraft as this
helps to counter
dehydration.
Check in flight
magazines, for
gentle exercises
to do whilst on
board to stop
stiffness and
tiredness of
joints.
Cleanse and
moisturize skin
regularly whilst
on board again
to counter
dehydration.
Eat a light meal
onboard as
easier to
digest, avoid
excessive
carbohydrates
and fats. |
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world wide. |
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